General Questions

  • Email our Customer Service Team at [email protected] to get in touch. We aim to respond to all enquiries within 24 hours on working days.

  • Gift Hampers International currently delivers to EU countries and the UK. To view delivery options and place an order, visit our Delivery Destinations page and select the recipient’s country. We are continually expanding our international delivery network, so check back for new destinations.

  • Gift Hampers International is exclusively online. All orders are fulfilled and delivered from our partner warehouses, and we do not have physical stores open to the public.

  • We value your feedback! You can leave a review for Gift Hampers International on:

    Customer satisfaction is our top priority, and we strive to provide excellent products and service.

  • Gift Hampers International does not sell empty hamper boxes as standalone products. All hampers are sold pre-filled and ready for delivery.

  • Gift Hampers International supports charitable causes by donating a percentage of every sale to official charities, including:

    • Hospice Malta
    • St. Leonard's Hospice
    • Irish Hospice Foundation
    • Puttinu Cares

    Therefore, we are unable to provide individual hampers for charity requests.

  • An order summary will be emailed to you automatically after your purchase. If you need a VAT receipt or an official invoice, please contact our Customer Services team at [email protected]. Make sure to include your order number in the email (not the receipt number), so we can quickly provide the required documentation.

  • We do work with different partners in multiple ways. If you would like more information about collaborating with us email us at [email protected]

Hamper Contents

  • Each hamper contains a curated selection of gourmet food, wine, and themed items. You can view the full list of contents on the product page for each hamper.

  • Gift Hampers International launches its Christmas hamper range seasonally, featuring festive-themed hampers suitable for personal and corporate gifting. Available hampers may vary by country, so check your destination for the full selection.

  • Yes, our hampers are available throughout the year for popular occasions such as birthdays, thank you, newborn, and get well gifts. Seasonal collections, like Christmas and Valentine’s hampers, are launched only during specific months.

  • Our hampers are pre-curated to maintain consistent quality and presentation, and therefore individual customisations aren't usually possible. However, bespoke solutions may be available in select countries for bulk or large corporate orders. For further details, please contact us at [email protected]

  • Unfortunately, we are unable to add personal items to our hampers due to logistical and packing restrictions. In certain countries, however, we may be able to include small corporate inserts for bulk orders. For more information, please contact us at [email protected]

  • Yes, allergen information is available for all products upon request. Please contact us if you would like specific details.

    Please note: although we have taken care in checking the ingredients for allergens and dietary requirements, we recommend that all recipients check the product information provided on each pack, especially if a recipient has any allergies. This is of particular importance if on the rare occasion an item has been substituted.

  • Yes, we offer vegan, gluten-free, and other dietary-specific hampers, depending on availability from our suppliers in each country. Where available, these products are clearly listed in dedicated categories on our websites.

    Please note: although we have taken care in checking the ingredients for allergens and dietary requirements, we recommend that all recipients check the product information provided on each pack, especially if a recipient has any allergies. This is of particular importance if on the rare occasion an item has been substituted.

    If you require a complete Dietary Breakdown of this gift, which includes: ingredients, allergens and storage information, please email [email protected]

  • We currently do not offer certified Halal hampers. However, we do provide a selection of vegan hampers, which may be suitable for some recipients. Please note that while our vegan products contain no animal ingredients, we cannot guarantee that they are Halal certified.

  • Our suppliers curate each hamper with premium products from renowned luxury brands across Europe and the UK. While items may not always be sourced directly from the destination country, every product is chosen for its exceptional quality, taste, and presentation to ensure a memorable gifting experience.

Gift Presentation & Gift Message

  • Yes! When placing your order, you can include a personalised gift message and “gift from” details. These will be included inside the hamper for the recipient.

  • The gift message card is always included with the hamper. Depending on the supplier, it may be:

    • Placed inside the hamper,
    • Attached in a sleeve and/or on the outside of the box, or
    • Packed inside the outer delivery box.

    This ensures the recipient always receives your personalised gift message with their hamper. Formats of gift hampers may vary per suppliers.

  • Each gift hamper is carefully packed in a presentation box, often as shown in our product photos. The box is filled with protective packaging to keep items safe and beautifully arranged. In most cases, the presentation box is then placed into an outer transit-safe carton, which is standard practice in countries where third-party couriers are used.

Pre-Order Delivery Queries

  • Free Standard Delivery is included on all Gift Hampers International orders - the price you see is final, with no hidden charges or additional costs.

  • The timing depends on the country you are sending the gift to. Estimated delivery times are displayed throughout the ordering process, and also can be found on the 'Delivery & Returns' page which is accessible from the footer of each website.

  • Generally, we do not offer same-day or next-day delivery. Each order is carefully processed, including confirmation, documentation, and hamper preparation, which takes time. To ensure your gift arrives on schedule, we recommend placing your order in advance.

  • Deliveries are handled by trusted third-party couriers following their scheduled routes. We cannot guarantee an exact delivery date or time, but providing the recipient’s local mobile number and email with the order allows the courier to send notifications with the delivery schedule. Supplying this information helps ensure a smooth and timely delivery experience.

  • No, we do not offer an express delivery option. All deliveries are handled by trusted third-party couriers, so we cannot control their schedules. We aim to deliver within our standard processing times.

  • No, the price you see is the final price. The recipient will never be asked to pay anything extra when the gift hamper is delivered.

    The only situation where an additional fee may apply is if the parcel is returned to us (for example, after it expires at a pick-up point). In that case, you will see clear proof in the official tracking link showing that the gift is returning to us or to the sender. We will then contact you via our ticket system, referencing details from your order, and if you choose to resend, the re-delivery fee will be requested only through a secure payment link that clearly shows our brand name.

    ⚠️ Remember: We never ask for additional payments for delivery withour prior communications. If you receive such a message, please ignore it and contact our support team through our official website.

  • Sending a gift hamper to a patient in a hospital is thoughtful, but we generally do not recommend it due to logistical, security, and practical reasons. We suggest sending the hamper to a family member who can pass it personally, or directly to the recipient’s home once they leave the hospital. If you want to send to a hospital, you must first get confirmation from the hospital that they can accept the gift and include detailed information (e.g., hospital name, ward, and contact details) during checkout. Gift Hampers International provides proof of delivery, usually including the name and signature of the staff member who accepted the hamper.

  • Delivery works best if the recipient is staying for an extended period. Include room numbers or booking references to help couriers deliver correctly. We do not recommend sending hampers for very short stays, as the recipient may leave before delivery.

    Couriers usually leave gifts at the reception area, not directly to the recipient. Gift Hampers International provides proof of delivery, typically with the name and signature of the staff member who accepted the hamper.

    Tips to avoid delays:

    • Provide a local mobile number so the courier can send delivery updates.
    • Notify the hotel or accommodation in advance about the expected delivery to help staff assist with handover.
  • Deliveries to student accommodation or halls of residence are possible, but couriers usually cannot deliver directly to the recipient. Gifts are typically left at a shared reception area, and Gift Hampers International provides proof of delivery, usually including the name and signature of the staff member who accepted the hamper.

    Tips to ensure smooth delivery:

    • Provide a local mobile number so the courier can send delivery updates to the recipient.
    • Notify reception staff in advance about the expected delivery to help with handover.
  • No, we do not deliver to P.O. Box addresses. Deliveries to military bases are also not recommended, as security checks can cause significant delays or prevent delivery altogether.

  • Deliveries to buildings with shared receptions or lobbies are possible, but couriers usually cannot deliver directly to the recipient. Gifts are typically left at the shared reception area, and Gift Hampers International provides proof of delivery, usually including the name and signature of the staff member who accepted the hamper.

    Tips to avoid delays:

    • Provide any entry codes if the lobby or reception area is secure.
    • Include a local mobile number so the courier can send SMS delivery updates directly to the recipient.
  • Yes, deliveries to buildings with entry codes are possible. Include the entry code or any helpful instructions in the courier comment section at checkout to ensure a smooth delivery. We also recommend providing a local mobile number so the courier can send SMS delivery updates directly to the recipient.

  • Yes, deliveries to tower block addresses are possible. Include the full address, including floor and apartment numbers, and any helpful instructions in the courier comment section at checkout to ensure smooth delivery. We also recommend providing a local mobile number so the courier can send SMS delivery updates directly to the recipient.

  • We work with trusted courier partners across the UK and Europe, including DPD, DHL, FedEx, and FastDrop, to ensure reliable and timely delivery of your gift hampers.

  • Couriers usually communicate directly with the recipient if a local phone number or email was provided (please check spam/junk folders if no updates were received).

    As the sender, you may not be able to contact the courier directly. If assistance is needed or no local phone number was provided, please email us at [email protected] and we will pass your request or message to the courier.

  • Gift hampers are dispatched from carefully selected warehouses:

    • UK deliveries: shipped from our UK warehouse
    • European deliveries: shipped from EU warehouses
    • Malta deliveries: shipped from our Malta warehouse

    Please note that EU warehouses may not always be located in the recipient’s country. Delivery times are displayed on each website for your convenience during checkout.

Placing an order

  • We accept all major credit and debit cards for gift hamper purchases, ensuring a secure and convenient checkout process.

  • No, we do not accept phone payments. For your security, we will not request or accept credit card details over the phone. All orders must be placed either directly on the website via our secure payment gateway, or in the case of a manual corporate order, secure payment links will be provided.

  • The currency shown on our website during purchase is the currency that is charged to your card. If your account currency is different your bank will automatically convert the needed amount.

  • Yes, all online payments are processed through secure, industry-standard encryption and trusted payment gateways, ensuring your personal and financial information is protected when placing your order.

  • Most issues occur when required fields in the order form are incomplete or contain errors. Make sure all fields are filled correctly—any field highlighted in red needs attention. If the problem persists, email us at [email protected] with a description of the issue and, if possible, include screenshots. Our team will review the issue and help you complete your order.

  • No, it’s important to provide the recipient’s complete address and contact details. If the address is incomplete or incorrect, the order will be automatically flagged and put on hold for 24 hours. You’ll be notified and given the chance to update or approve the address. Once verified, the order will be released, and the address can no longer be changed.

    Please note, Gift Hampers International will not contact the recipient to request missing details - it is the sender’s responsibility to provide accurate information.

  • Yes, the recipient’s first and last names are required. This is especially important for deliveries to shared residences, such as apartment blocks or student accommodations. Gifts will be rejected at pick-up points without full names and returned to us, and re-shipping costs will apply.

  • No, neither Gift Hampers International nor the courier will call the recipient to confirm address details. It is the sender's responsibility to provide the correct recipient address and contact information when placing an order.

  • Yes, you can place an order without a local mobile number. However, providing a local mobile number is essential for smooth delivery and to avoid delays or issues. Without it, the recipient won’t receive SMS or call updates from the courier. They may still get email notifications if their email is provided with the order, and we’ll also send delivery updates to you so you can stay informed and manage the delivery.

  • Yes, you can. If the recipient’s email isn’t provided, use your own email when placing the order. We’ll send all delivery updates and tracking information to you, so you can keep the recipient informed. For smoother delivery and to avoid delays, we strongly recommend providing the recipient’s local mobile number so they can receive SMS updates directly from the courier. A courier typically sends all tracking notifications to the mobile number and/or the email address provided, which you can share with the recipient if needed.

  • Yes! The gift will be delivered without revealing the sender’s name. For smooth delivery, we still recommend providing the recipient’s local phone number and email so they can receive updates from the courier, who may notify the recipient via SMS or call, but your identity will only appear on the gift card inside the hamper.

  • Check the estimated delivery times for each country on the website. During busy periods such as Christmas, Easter, or other holidays, it’s best to place your order early to ensure your gift arrives on time.

Post-Order Queries

  • Changes are only possible before your order has been dispatched. To request an update, please contact our Customer Service Team as soon as possible at [email protected]

  • If you don’t see your confirmation email, first check your spam or junk folder, as sometimes it may land there. If it’s not there, it’s possible that an incorrect email address was entered at checkout. Please contact our Customer Service Team at [email protected], and we’ll verify your order details for you.

  • Once your order is confirmed, you’ll receive an email with a tracking link. Simply click the link to monitor your order’s status and delivery progress. Please check your spam folder if this is not received.

  • If you’ve changed your mind, please contact our customer support team at [email protected] as soon as possible. We’ll do our best to help with the cancellation, but please note that it can only be cancelled before your order has been shipped.

Delivery Issues Queries

  • If the delivery attempt fails, the courier will usually make a second attempt. If the recipient is still unavailable, the gift will typically be left at the nearest pick-up point. The recipient can collect it within 5–7 working days or authorize someone else to collect it on their behalf using the provided delivery details.

  • The courier or Gift Hampers International will send a notification with the pick-up point address to the recipient’s local phone number and email provided during the order process. We recommend informing the recipient to check their spam folder, as notifications may sometimes end up there. Gifts are held at the pick-up point for 5–7 working days, and the recipient can collect it or authorize someone else to pick it up on their behalf.

  • The courier usually attempts 1–2 home deliveries first. If these attempts fail, the gift is left at the nearest pick-up point.

    Important for Sweden: gifts are typically sent to the closest pick-up point without a home delivery attempt. The recipient is notified to collect the gift. Please ensure you provide accurate recipient contact details so the pick-up point can communicate effectively, helping to avoid delays or failed deliveries.

  • If the recipient refuses the gift, it will be returned to us. And the second delivery attempt is not possible. We will then contact you to discuss the next steps, including reshipping or alternative options.

  • If the recipient is unable to collect the gift, they can ask someone else to pick it up using the collection information. They can also contact the courier (e.g., DPD) directly to request an extension of the holding period, though this cannot always be guaranteed. If the gift is refused or not collected in time, it will be returned to us at [email protected] and we will contact the sender to discuss the next steps.

  • First, check the tracking link to see if the gift was delivered, left at a pick-up point, handed to a neighbor, or returned to us. If the tracking shows the gift was delivered but not received, please contact us at [email protected] and we will request proof of delivery from the courier.

  • Sometimes the gift may be signed for by a neighbor or someone nearby. If you’re unsure who received it, please contact us at [email protected], and we will investigate with the courier to help clarify the situation.

  • Delivery times are estimates and cannot be guaranteed. While we aim to meet delivery expectations, delays can occur due to incorrect recipient details, recipient availability, or courier schedules. Couriers may also be busier during peak periods like Christmas, Easter, or other holidays, which can occasionally cause delays.

  • If your gift arrives damaged or with missing items, please contact us at [email protected] immediately and provide photos along with a description of the issue. We’ll investigate with the courier and arrange a replacement for the affected items.

  • If your gift appears to be lost during delivery, please contact us at [email protected] immediately with the order details. We’ll investigate with the courier and work to either locate the gift or arrange a replacement.

  • Once the pick-up point holding period expires, the gift will be returned to us and the return process cannot be stopped. If the gift was damaged in transit, it will also be returned to us, and we’ll send a replacement immediately, notifying you about the action taken.

    For standard returns, once we receive the gift, you can choose to request a resend with an additional delivery fee or receive a 50% refund, depending on the circumstance.

  • No, these are scams. The price you pay when placing your order on our website is final. We will never ask you or the recipient to make an additional payment when collecting or receiving the gift. There are no hidden delivery or collection fees.

    The only situation where an additional fee may apply is if the parcel is returned to us (for example, after it expires at a pick-up point). In that case, you will see clear proof in the official tracking link showing that the gift is returning to us or to the sender. We will then contact you via our ticket system, referencing details from your order, and if you choose to resend, the re-delivery fee will be requested only through a secure payment link that clearly shows our brand name.

    ⚠️ Remember: We never ask for additional payments for delivery withour prior communications. If you receive such a message, please ignore it and contact our support team through our official website.

Refunds, Returns, Re-delivery

  • Unwanted gifts cannot be returned, except in cases of damaged items or quality control issues during delivery. Gift Hampers International does not offer cash alternatives for gifts. Contact us at [email protected] within 24 hours of delivery with your order number if your gift is damaged.

  • We may issue up to a 100% refund or re-deliver if the fault lies with Gift Hampers International, our supplier, or the courier. A 50% refund may be offered if the fault is due to the sender or the recipient - this refund policy is carefully considered and is in place to cover the significant costs incured in such situations, including; administrative handling, courier return charges, packaging/material wastage, and other associated physical processing fees. For detailed scenarios and exceptions, please see our 'Delivery and Returns' page.

  • If a gift is returned to us due to incorrect recipient details, refusal, or failure to collect from a pick-up point, a re-delivery fee will apply. Returned gifts are dismantled in our warehouse and a new gift is prepared to ensure it is in the best possible condition. The re-delivery fee covers the significant costs incurred, including administrative handling, courier return charges, packaging and material wastage, and other physical processing expenses. Re-delivery charges vary depending on the destination country.

  • Re-delivery costs depend on the destination country. Once a gift is returned to us, the Gift Hampers International Customer Service Team will contact you with the applicable fee and details for arranging the re-delivery.

  • The Gift Hampers International Customer Service Team will handle your re-delivery request. We will provide the re-delivery cost, estimated timescales, and send a secure payment link for you to complete the payment safely.

Corporate Gift Service

  • Yes! The Gift Hampers International Sales Team provides a friendly, tailored corporate gifting service. For large orders - whether within a single country or across multiple countries - please contact [email protected]. The Sales Team will provide an order form and manage the process to make your corporate gifting simple and efficient.

  • Our hampers are pre-curated and usually cannot be customised due to logistical and supplier constraints. However, bespoke options may be available in certain countries for bulk or corporate orders. For more information, please contact our Sales Team at [email protected]

  • For corporate orders exceeding 700 gifts, we may be able to include your company logo. The production time for branded boxes is around 3 months, so early requests are recommended.

  • Yes! Each gift includes an A5 card with a blank reverse for your message. You can provide your logo to be added above the message with no minimum order quantity, or submit artwork for printing directly on the card for orders of 20 gifts or more. Please note, this service is not available in the UK for individual orders. Contact us at [email protected] for more details.

  • This is possible in some destinations and is dependent on the order quantity. Contact us at [email protected] to discuss your requirements.

  • Discounts may be available for large orders. Please contact our Sales Team at [email protected] for more information and to arrange your order.

  • Yes, we can deliver to business addresses with shared receptions or lobbies. Couriers typically leave gifts at the reception rather than delivering directly to the recipient. Gift Hampers International receives proof of delivery, usually including the name and signature of the staff member who accepted the gift. Please provide any entry codes for secure lobbies, and we strongly recommend including a local mobile number so the courier can send SMS delivery updates directly to the recipient.

  • Yes! You can place a bulk order to multiple addresses within the same country. On our website, add each hamper to your cart and provide the delivery information for each recipient. Once all hampers and details are added, you can check out in a single transaction.

    For orders of 20+ gifts, if you prefer not to add them individually, please contact our Sales Team at [email protected] - They will provide a convenient order form and manage the process for you.

  • Our gift service covers the EU and the UK. To explore delivery options to other countries, visit the Gift Hampers International link. Select the recipient’s country to view available hampers and place your order via the relevant country-specific website.

    For orders of 20+ gifts, if you prefer not to add them individually, please contact our Sales Team at [email protected]. They will provide a convenient order form and manage the process for you, making international bulk ordering easier and more efficient.

  • Yes! For orders of 20+ gifts, if you prefer not to add each hamper individually, please contact our Sales Team at [email protected]. They will provide a convenient order form and manage your bulk order from start to finish, making the process easier and faster.

  • If you require an order number to make a payment, please contact our Sales Team at [email protected]. They will add your order for you and issue a pro-forma invoice quoting the order number. Payment can be made by bank transfer or other agreed method. Upon receipt of cleared funds, we will process your order and issue a tax invoice (VAT invoice) for your accounting records.

  • An order summary is emailed automatically after your order is placed. If you need a VAT receipt or additional documentation, please email our Customer Service Team at [email protected] and include your order number (not the payment receipt number) so we can provide the correct documents.

  • No, all payments must be completed during the checkout process on our website or a bank transfer before delivery can commence. Please note that bank transfers can take up to 5 working days to clear.